Terms and Conditions

Permit Requirement
Students must have a valid California learner’s permit or driver’s license physically present at every Behind-the-Wheel lesson. Failure to present a valid permit/license will result in the lesson being cancelled and charged as a no-show.

Expiration of Credits
Behind-the-Wheel lesson credits expire ten (10) months from the date of purchase. Unused credits after this period are forfeited, and all fees paid are non-refundable.

Passenger Policy
Only one (1) parent or guardian may ride along during the first lesson. Ride-alongs for any additional lessons are at the instructor’s discretion.

Rescheduling & Cancellation
Cancellations or rescheduling must be made more than 48 business hours prior to the appointment.
Fees:

• $40 Late Cancellation Fee – if changed within 48 business hours.
• $40 No-Call/No-Show Fee – if the student fails to appear or cancels at the time of the appointment.

Safety & Fitness to drive
A lesson will be cancelled and charged as a no-show if the student arrives without a valid learner’s permit or license, appears impaired for any reason (e.g., lack of sleep, intoxication, medication side-effects). Wears unsafe footwear or anything that may hinder safe vehicle operation. If the student has a restriction for corrective lenses, the student must have prescription glasses/contacts.

Lesson Spacing Requirements
Adults: minimum 1 week between lessons. Teenagers: minimum 2 weeks between lessons. We strongly recommend spacing lessons across 6 months + 1 day (as required for minors preparing for the driving test).

Certification Requirements (DL 400D)
To receive a completion certificate, the student must:

• Complete 6 hours of Behind-the-Wheel instruction with a licensed instructor.
• Have no outstanding balance on their account.

Refund Policy
Refund requests must be submitted in writing within three (3) business days of the purchase date. No refunds will be issued after the three-day period. Refunds will not be granted if the student has completed any portion of a lesson. If approved, refunds are subject to a $50 administrative processing fee. All refunds are issued by mailed check to the address on file within ten (10) business days. Refunds cannot be picked up at the office.